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Service providers & subprocessors

Last updated: August 19, 2025

To support Runway Financial, Inc. ("Runway") in delivering its FP&A platform Services, Runway engages service providers and subprocessors to assist with data processing activities on behalf of Runway's customers as defined in our Terms of Service and Data Processing Agreement.

What is a Subprocessor?

When Runway engages third party service providers in our capacity as a data processor for our customers' personal data, the General Data Protection Regulation ("GDPR") and other global privacy frameworks call these third-party service providers subprocessors. Subprocessors are service providers who have or potentially will have access to or process personal data that Runway processes for, and on behalf of, Runway's customers.

This page outlines the types of service providers and subprocessors we utilize, where they are located, and a description of the work they carry out.

Due Diligence

Before engaging any service provider (including subprocessors), we perform due diligence, including vendor security assessments. Our service providers are subject to contract terms designed to ensure that these service providers process personal data only for the purposes of providing services to Runway and in accordance with our commitments to customers and applicable data protection laws.

List of Subprocessors

Infrastructure & Data Storage

Core infrastructure providers that store and process customer data.

NameDataPurpose of processingEntity country
Snowflake Inc.Customer integration data including HRIS data (employee information), CRM data (customer contacts, contracts), accounting data (financial records), and customer-uploaded spreadsheet dataCloud data warehouse for storing and processing customer integration dataUnited States
Google Cloud PlatformCustomer data, user data, and application dataCloud infrastructure provider for Postgres database hosting and backend API servicesUnited States
Vercel Inc.User interaction data and session informationFrontend application hosting and deployment platformUnited States
Google FirebaseUser authentication credentials and user namesUser authentication and credential storageUnited States

Data Integration Services

Services that import customer data when customers actively opt into integrations.

NameDataPurpose of processingEntity country
Fivetran Inc.HRIS data (employee information), CRM data (customer contacts, contracts), accounting data (financial records), dynamic imported data - when customers opt inData pipeline service for importing customer data from various sourcesUnited States
Merge.devHRIS data (employee information), CRM data (customer contacts, contracts), accounting data (financial records), dynamic imported data - when customers opt inUnified API platform for importing customer data from various sourcesUnited States
Workato, Inc.HRIS data (employee information), CRM data (customer contacts, contracts), accounting data (financial records), dynamic imported data - when customers opt inIntegration platform for importing customer data from various sourcesUnited States

Analytics & Monitoring

Services that collect and analyze user behavior and system performance data.

NameDataPurpose of processingEntity country
Segment.ioWebsite visitor data and marketing analytics dataMarketing website analytics and visitor trackingUnited States
Amplitude Inc.Product usage data, user interaction data, and user identifiersProduct analytics and user behavior trackingUnited States
Google AnalyticsWebsite visitor data, user behavior data, and web traffic analyticsMarketing website analytics and visitor behavior trackingUnited States
Webflow, Inc.Website visitor data and form submissionsMarketing website hosting, content management, and analyticsUnited States
Datadog, Inc.Backend performance data, system logs, and potentially user email addresses for error trackingBackend performance monitoring and system observabilityUnited States
SentryError logs, debugging information, and potentially user email addressesBug tracking and error monitoringUnited States

Customer Support & Communications

Services used for customer relationship management and support.

NameDataPurpose of processingEntity country
HubSpot, Inc.Customer contact information, support tickets, CRM data, and communication historyCustomer relationship management and support ticketingUnited States
Slack Technologies, Inc.Customer communication data, support conversations, and user information shared in support channelsCustomer support communications and internal team collaborationUnited States
Google WorkspaceEmail communications, shared documents, spreadsheets that may contain customer data, and collaboration dataEmail services and document collaboration with customersUnited States
DocuSign, Inc.Business User dataeSignaturesUnited States

Payment Processing

NameDataPurpose of processingEntity country
Stripe, Inc.Customer billing information, payment data, and transaction recordsPayment processing and subscription managementUnited States

Data Residency Services

NameDataPurpose of processingEntity country
GDPR LocalEU and UK customer data that requires local representative services, data protection inquiries, and compliance documentationGDPR Article 27 EU/UK Representative services and data protection compliance supportUnited Kingdom

Updates to this Page

Due to the nature of our global business and the volume of customers, our business needs and service providers may change from time to time. For example, we may deprecate a service provider to consolidate and minimize our use of service providers. Similarly, we may add a service provider if we believe that doing so will enhance our ability to deliver our Services.

We will periodically update this page to reflect additions and removals to our list of service providers and subprocessors. For more information on Runway's privacy practices, please visit our Privacy Policy. If you have any questions regarding this page, please contact us at security@runway.com or through our support channels.

For more information on Runway’s privacy practices, please visit our Privacy Policy. If you have any questions regarding this page, please contact us.